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I’m a product strategist and writer. In my day job, I’m Director of Product Strategy at frog design. I also write for Cnet on the Matter/Anti-Matter blog. This is my personal blog and does not represent the views of frog or Cnet. More details >
Interviewed by Jess McMullin of BplusD
Sustainable Design Seminar, Design Management Institute
Design Green Now, Bellingham, WA
Panelist, UT Austin Sustainable Business Summit
The System is the Product / Speaker at Inverge 2007 Conference
The System is the Product / Presentation to Silicon Valley PMA
The Tragedy of the Commons, frog Design Mind
Saturday, November 17 I got some sort of offer in the mail from American Express the other day. The introductory paragraph states “With American Express, enjoy the benefits of up to 5% cash back, forward-thinking design, and the long-standing tradition of American Express Service excellence.”
Intrigued as to how forward-thinking design applies to Am Ex, I read on. Unfortunately the notion of design didn’t show up anywhere else in the letter, so it’s a bit hard to know exactly what aspect of the card or service they are considering “forward-thinking” in its design. Two possibilities come to mind:
Reader Comments (1)
Hilarious. True. Thanks.