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    « Wicked Problems: Peripheral Vision | Main | Art, Design and Usability »
    Saturday
    Feb112006

    Dyson Overtakes Hoover: A Lesson in Marketing

    dyson.jpg 

    This remarkable piece of news from the Times (of London) the other day:

    "HOOVER, the once ubiquitous icon of postwar domesticity, is being put up for sale by its American parent company as sales of the pioneering vacuum cleaner have dropped to unsupportable levels in the face of stiff competition from Britain’s Dyson.
    There was a time when more than half of American households used a Hoover-branded vacuum cleaner. Today, that number is dwindling rapidly. Sales of the Hoover, which was invented in 1907 by Murray Spangler, a janitor from Ohio, have been all but destroyed in the United States by the British-designed Dyson."

    Hoover's marketshare went from 19.5% in 2004 to 13.5% in 2005, and Dyson's did the exact opposite, from 13.8% to 20.7%. For someone such as myself who grew up in England, where "hoover" is treated as a verb (as in, "I'm hoovering the sitting room"), this is really quite astonishing. Especially so since it's an English company that has usurped them and there's so few manufacturers really left in England any more. So hats off to Mr. Dyson.

    Not to throw cold water on things, but I do want to question one aspect of Dyson's marketing, however. I wonder if this frequently cited statement strikes anyone else as odd?

    "In 1978, James Dyson noticed how the air filter in the Ballbarrow spray-finishing room was constantly clogging with powder particles (just like a vacuum cleaner bag clogs with dust). So he designed and built an industrial cyclone tower, which removed the powder particles by exerting centrifugal forces greater than 100,000 times those of gravity. Could the same principle work in a vacuum cleaner? James Dyson set to work. 5 years and 5,127 prototypes later, the world's first bagless vacuum cleaner from Dyson arrived."

     (Emphasis mine.) Let's think about this for a second. This translates to:

    • 1000 prototypes per year
    • 20 per week
    • 4 prototypes per business day

    For me at least it makes me wonder how Mr. Dyson is defining prototype, especially since many of these were apparently created literally in his garden shed, so presumably without benefit of the 350 engineers he now has on staff. This stretches my sense of credulity that building that many working physical prototypes that quickly is a) possible by one man, and b) necessary for advancing knowledge forward to building the final product (though I'd be happy to be shown otherwise). It does make good marketing though, and every article you read cites it unquestioningly.

    Perhaps the lesson that Hoover should take away is that, yes, they have to be more innovative with their product design, but they also have to a compelling story behind it. Can you say what values Hoover stands for and what it means to your life? Both Dyson (and for that matter, iRobot, the makers of the Roomba) can answer that easily.

     

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    Reader Comments (1)

    James Dyson said this here http://snipurl.com/45o9g [www_timesonline_co_uk]
    "The Dual Cyclone vacuum cleaner came from a simmering frustration that took nearly twenty-five years to boil over. I channelled this frustration into something practical. I started with a crude cardboard cyclone which appeared to work and this led to machined prototypes as I refined the design. Fifteen years and 5,127 prototypes later I had perfected a vacuum cleaner that didn’t lose suction, the Dual Cyclone. It took 15 years of swearing, struggling, creating, being knocked back by several short-sighted companies and inventing to get to this stage today. Of course, now I am not alone, I’ve got 350 like-minded engineers working with me in Malmesbury, so it's more fun and more stimulating. "
    I remember him telling me (at a book-signing) that he started with cardboard and sellotape and made many models (He calls them prototypes) that fitted onto his own vacuum cleaner; then moved to other materials.. eventually to metal.
    There is a picture of a typical prototype here: http://snipurl.com/45v8k [www_ingenia_org_uk]
    So his protypes are of individual pieces... e.g. the cyclone made in whatever materials were appropriate to the" objective of the day" iterating to the unit which he launched many years later.

    October 7, 2008 | Unregistered CommenterJim Rait

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