About Me

I’m a product strategist and writer. In my day job, I’m a Creative Director at frog design. I also write for Cnet on the Matter/Anti-Matter blog. This is my personal blog and does not represent the views of frog or Cnet.

Where I am: At home (Oakland, California)

More about me >

Subscribe
This area does not yet contain any content.
Powered by Squarespace
« Happy 5th Birthday, iPod [updated] | Main | Thoughts on Microsoft Spark UX Summit »
Tuesday
10Oct

Google's Innovation Surplus

gooooo.jpg

Very interesting article in the Los Angeles Times (thanks Dan Hill) about Google’s shift from product development to feature development. Even the founders of Google are confused by the vast array of products they have released over the last year and they are now seeking to stem the tide and focus on maturing the products they do have. (Or perhaps they were just spooked by the impending $1.65 billion they were about to spend on YouTube a few days after this article appeared.)

This quote in particular stood out:

Analysts said Google was fighting a problem that had historically plagued technology giants, many of which became so enamored with innovating that they forgot to create products that people would really use. “They created a bunch of crap that they have no idea what to do with,” Rob Enderle, principal analyst with Enderle Group, a Silicon Valley consulting firm, said of Google. “What a huge waste of resources.”

Google admitted this year that its internal audits discovered that the company had been spending too much time on new services to the detriment of its core search engine.

Google is a great example of a type of company I’ve written about before, one for whom innovation is not the hard part any more, and who finds itself in a state of innovation surplus. Now the challenge becomes matching the panoply of innovations to the business goals, otherwise you run the risk, as Google is doing, of losing focus and confusing customers.

(Clarification on what I mean by innovation surplus as I wasn’t as clear as I could have been in the article on CPH127: I’m not implying that there are problems not being addressed by innovation, or that we’ve solved all problems, or that all companies have more innovations than they know what to do with. But increasingly there are companies, like Google,  that are in this situation of innovation surplus, and it can place an enormous drain on resources, as Google is finding, and diffuse the focus on what the company is about.)

PrintView Printer Friendly Version

Reader Comments (4)

Almost three years ago, I wrote something about the innovation fetishization that I saw taking over the design world:
http://www.peterme.com/archives/000206.html

"Such an obsession with "innovation" worries me. It worries me because I live in a world where the things that already exist typically don't work as well as they should. More time should be spent bringing existing products and services up to snuff, and not focusing on The Next Big Thing. This innovation fetishization becomes a shiny bauble distracting people from paying attention to the here and now."

In the past three years, it's felt like this has only gotten worse, not better...

Also, is it really meaningful to call all that Google produces "innovation"? Is Google Base an innovation? Google Reader? Google Page Creator? Is it innovative to throw as many things against a wall and see what sticks?
October 11, 2006 | Unregistered Commenterpeterme
Peter, this is a great point and one that I've noticed in various settings also. At the 2005 IIT Strategy conference the word "innovation" was thrown around constantly but with little critical thought as to how to pick the right things to innovate on, or whether innovation was even the right thing to be doing at all. (The unstated premise being that innovation meant product innovation, and game-changing innovation was the only thing worth considering - incremental innovation was not considered. Larry Keeley was the only one at the conf to really challenge this.) Here we get into a slippery slope definition of innovation...

There are clearly many innovative products, services and companies which never make it big: innovation in itself is not enough. And as you say, can sometimes distract from the less glamourous but at least as important detail work that provides the polish to an experience.
October 12, 2006 | Registered CommenterAdam
You've raised an intereting point.
October 23, 2006 | Unregistered Commenterbrian

Google is the mighty giant that keeps growing and keeps getting better and better. They must amaze themselves!

March 19, 2008 | Unregistered CommenterHolly

PostPost a New Comment

Enter your information below to add a new comment.

My response is on my own website »
Author Email (optional):
Author URL (optional):
Post:
 
Some HTML allowed: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <code> <em> <i> <strike> <strong>